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From Zaynex Documentation, the official corporate repository
The Zaynex Refund Policy establishes the conditions, timelines, and procedures governing refunds, deposit retentions, and billing cancellations for software development and consulting services provided by Zaynex.
This Refund Policy applies to custom software development, website development, web applications, SaaS development, consulting, maintenance, support, design, digital services, and other services provided by Zaynex. The specific commercial terms for each project, including scope, deliverables, milestones, fees, payment schedules, and cancellation terms, are determined by the applicable proposal, quotation, order, statement of work, or service agreement.
Before work begins, clients are responsible for reviewing and approving the applicable proposal, quotation, scope of work, milestones, pricing, timelines, and payment terms. Where a signed project agreement contains specific refund or cancellation provisions, those provisions will apply to the extent permitted by applicable law. Nothing in this policy is intended to remove or restrict any mandatory legal rights that cannot lawfully be excluded.
Because Zaynex allocates personnel, engineering time, infrastructure, licenses, and other resources to client projects, certain payments may become non-refundable once the corresponding work or expense has been incurred.
A refund may be considered where the applicable agreement permits it and one of the following circumstances applies:
Project deposits, advance payments, and retainers may be used to reserve development capacity, personnel, scheduling, planning, project onboarding, and other resources. Once Zaynex has commenced the corresponding work or incurred related costs, the applicable portion may become non-refundable, subject to the project agreement and applicable law.
Clients may request cancellation of a project by contacting Zaynex through the official communication channel specified in the applicable project agreement. Cancellation does not automatically create a right to a full refund. Zaynex may deduct amounts corresponding to work completed, committed resources, approved milestones, third-party expenses, and other non-recoverable costs before determining any eligible refund.
Requests that materially change the original scope, functionality, technology, design, integrations, architecture, or deliverables may require additional fees and revised timelines. A client cannot claim a refund solely because additional work was requested, declined, postponed, or quoted separately from the original scope.
Refunds will not ordinarily be available where delays, suspension, incomplete delivery, or additional project costs result from the client's failure to provide required information, content, approvals, access credentials, assets, decisions, feedback, payments, or other cooperation required to perform the agreed services.
Clients may cancel recurring subscriptions, maintenance plans, hosting arrangements, or other recurring services in accordance with the applicable service terms. Cancellation generally prevents future renewals but does not automatically refund fees for a billing period that has already commenced. Any legally required refund rights remain unaffected.
Zaynex may use or purchase third-party products and services, including hosting providers, cloud platforms, domains, APIs, payment processors, software licenses, plugins, and other external services. Refunds for third-party charges are subject to the applicable third-party provider's terms. Zaynex is not responsible for refunding third-party charges that are non-refundable under the provider's policies, except where required by applicable law or expressly agreed otherwise.
Refund requests must be submitted through the official Zaynex contact or finance channel associated with the project. The request should include the client's name, project or invoice reference, payment date, amount paid, reason for the request, and any supporting information. Zaynex may review project records, invoices, communications, approvals, deliverables, and payment records before making a determination.
Each refund request is reviewed based on the applicable project agreement, work completed, payments received, deliverables supplied, third-party costs, cancellation timing, communications between the parties, and applicable law. Approval of one refund does not establish a general right to refunds for other projects or clients.
Where a refund is approved, Zaynex will normally process the eligible amount using the original payment method where reasonably possible. Processing times may vary depending on the payment provider, bank, card network, or other financial institution. Zaynex is not responsible for delays caused by third-party payment processors or financial institutions.
Clients are encouraged to contact Zaynex first regarding billing concerns so that the matter can be reviewed and resolved where possible. Nothing in this policy prevents a client from exercising rights available under applicable law or applicable payment-provider rules. Where a chargeback or payment dispute is initiated, Zaynex may provide relevant invoices, agreements, communications, delivery records, approvals, and other documentation to the applicable payment provider or financial institution.
Where Zaynex reasonably believes that a transaction involves fraud, unauthorized use, payment abuse, identity misuse, or other unlawful activity, Zaynex may suspend affected services while the matter is investigated and may cooperate with payment providers, financial institutions, law-enforcement authorities, or other competent authorities where appropriate.
A refund does not automatically transfer, license, or grant ownership of unpaid custom work, source code, designs, documentation, credentials, or other project materials. Intellectual-property ownership and licensing are governed by the applicable project agreement and payment status, subject always to applicable law.
Where invoices remain unpaid after the applicable due date, Zaynex may suspend affected services, development work, deployments, support, hosting, or other project activities in accordance with the applicable agreement and applicable law. Suspension does not automatically cancel outstanding payment obligations.
Nothing in this Refund Policy is intended to exclude, restrict, or waive any consumer protection, statutory refund, cancellation, warranty, privacy, payment, or other legal right that cannot lawfully be excluded or limited. Where applicable law provides a mandatory right or remedy, that right will prevail over any conflicting provision of this policy.
To the maximum extent permitted by applicable law and subject to the applicable project agreement, any refund will be limited to the amount actually paid for the specific service giving rise to the approved refund. Nothing in this policy excludes liability that cannot legally be excluded or limited.
Zaynex may update this Refund Policy from time to time to reflect changes to its services, business practices, payment methods, or applicable legal requirements. The version applicable to a particular transaction will generally be the version incorporated into or referenced by the applicable agreement or order, subject to applicable law.
This Refund Policy is intended to be interpreted together with the applicable project agreement and other applicable Zaynex terms. Any governing-law, dispute-resolution, arbitration, venue, or jurisdiction provisions applicable to a particular client or project will be determined by the applicable agreement and mandatory applicable law.
For refund, cancellation, or billing questions, clients should contact Zaynex through the official contact information published on the Zaynex website or the contact details provided in their project agreement or invoice.
To request a cancellation review or clarify billing line items, submit invoice documentation to billing@zaynex.tech or contact technical support via the Client Intake Portal.